25th October 2021

Why Mailroom Management Software Matters More Today

Mailroom management software is an essential tool for any residential property that needs to receive, sort, and ship mail. A good mailroom system will make it easy to assign tasks, monitor the status of shipments, and set up reminders. Most importantly, it provides a straightforward and secure way to get delivered packages to the recipient quickly. This keeps the day-to-day administrative tasks of front desk personnel and mailroom workers manageable.

Drastic Increase in Online Shopping and Deliveries

The recent increase in online shopping is not going to stop anytime soon. More and more people buy products from the comfort of their couch or using their phones while on the go. They do not need to go to crowded shops and risk their health, walk far, ride public transportation, or find parking, or carry heavy bags back home. Everything shows up at the front desk or in the mailroom of their building. The problem of volume then becomes focused on mailroom capabilities for receipt, sorting, and handing the right box or envelope to the right resident.

Volume of residential deliveries continues to rise above pre-pandemic numbers.

Resident Satisfaction Becomes More Competitive

Satisfying residents in a multi-unit building has always mattered, but increasing competition is making it more challenging for property managers. To meet the heightened expectations of residents, property managers seek feedback more often, usually through online surveys or comment forms, and take action based on suggestions. Of course, they also pay attention to trends such as increased pet ownership, desired access to services like rideshare, and the need for quicker and more efficient parcel delivery.

The adoption of comprehensive mailroom management software is one of the simplest ways to increase satisfaction across the board. More people get parcels delivered than ever before, so it makes sense that improving speed, security, efficiency, and convenience creates an impressive increase in tenant rating scores.

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